Frequently Asked Questions
What do I get with my ARBAPRO System?
The basic ARBAPRO System comes equipped for a cash register and a manager's office. The manager’s office includes a computer, monitor, keyboard, and laser printer. The cash register includes the POS computer, monitor, receipt printer, customer display, bar code scanner, and cash drawer. The equipment will be networked and will have all the appropriate network software and hardware, as well as ARBAPRO for Windows® software. Many other configurations beyond this basic system are available.
Is the software easy to learn? What if I need help?
ARBAPRO for Windows® is easy to learn! And to make it even easier, ARBA's basic system pricing includes on-site training for you and your staff. After training, you may choose from different customer support packages based on your needs. Regardless of which plan you choose, help is only a phone call away, and our knowledgeable and courteous team of experts are always at your service.
Do I have to set up the system myself when it arrives?
In a word, no. Set up is included in our on-site training package. The ARBA team will first assemble and test your system before it leaves our building, to make sure it meets our highest quality control standards. Then we’ll reassemble it at your location and make sure it is fully operational so that training can begin.
What makes ARBAPRO so great?
Ease of use. Loads of management tools. User-defined options that allow you to customize your register for your store. Ordering features that save you time. Reports that let you see the big picture. Hardware that’s easy for employees to use. Software that’s easy for you to learn. Customer service that’s second to none. Most of all, the fact that all this comes complete in one package – ARBAPRO gives you everything you need to do the things you’ve always wanted to do for your store – get organized, increase profits, save time, and streamline management.
What about software updates? Will I get them, and how much will they cost?
ARBAPRO is committed to staying on the cutting edge of the retail industry. It’s for this reason that we constantly update our software, changing as the retail climate changes. All of our software support contract customers receive updates and modifications as soon as they are developed - AT NO CHARGE. We add new features and make changes to ARBAPRO software based on the retail industry and, perhaps more importantly, based on customer requests. We are, above all, former retailers ourselves, which means when our customers tell us about a change they’d like to see, we hear them with the ears of retailers. Then we set about, with retailer logic, to make it so. We’ve been where you are, and it shows in our company and in our product.
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