Enterprise Content & Document Management Services for the Healthcare Industry

ARBA has a broad range of experience assisting healthcare organizations with Enterprise Content Management solutions, including document management systems and workflow solutions.

Our solutions have integrated with Hospital Information Systems, Home Care Information Systems, and financial systems.

We understand that the healthcare industry faces a variety of challenges related to the huge quantity of information, data and forms that flow through the organization. These documents include eligibility, enrollment, payment/remittance, referrals, Explanation of Benefit forms (EOB’s), HCFA and UB92 claim forms, claim status reports, lab reports, prescriptions, service orders, insurance cards, patient files, and admittance records. The Healthcare Insurance Portability and Accountablity Act (HIPAA) and Medicare Conditions of Participation (MCP) require that patient and medical records must be retained for specified periods. Much of this information contains patient health information (PHI) that must be protected under HIPAA.

To address healthcare information exchange, retention, privacy and compliance issues, companies are striving to:

• Increase security
• Decrease unauthorized information access
• Decrease paper handling and processing
• Eliminate manual keying
• Validate data
• Streamline workflow
• Increase tracking
• Improve claims handling and delivery times
• Automate records management

We have helped clients address these issues with an Enterprise Content Management solution.

Applications Solutions

ARBA provides an attractive option to traditional application development services, by leveraging its global delivery model, learned from lessons of numerous engagements run successfully utilizing a hybrid onsite and offshore model. The ARBA model leverages the best of both worlds – necessary onsite architecture and client coordination, complimented by offshore application development, testing, and user acceptance. This protects client investments, provides a measurable Return on Investment (ROI), up to 40% faster Time to Market (TOM) and predictable Total Cost of Ownership (TCO).

For clients seeking the benefits of quick time to market, measurable, predictable and repeatable results in quality of applications developed utilizing this hybrid/best-shore model, ARBA provides a very compelling document management application development, maintenance, testing and support model. This model is not domain/vertical market dependent, but is dependent on an appropriate segmentation of onsite and offshore roles and responsibilities that plays to our firm’s strengths.

Case Studies

Review some of our Enterprise Content & Document Management Services case studies.