Support and Maintenance

At ARBA Retail Systems, we take customer service very seriously.   That’s why our support services are designed to help you get the maximum value from your ARBA system investment.

We offer a tiered support model.  Clients may select from Standard, Enhanced, or Premium support service based upon the level of service that is needed.  All tier levels provide a quick diagnosis of issues through help desk services with remote access, done by customer service professionals who specialize in POS and cashless payment.

Standard Support Service

Covers Level 2 and Level 3 support available 24/7/365, yearly ARBA software renewal, and corrective maintenance on ARBA installed software and hardware.

Enhanced Support Service

Covers Level 2 and Level 3 support available  24/7/365, yearly ARBA software renewal, and corrective maintenance on ARBA installed software and hardware.

Also included are software updates, refreshes and optimizations.

Premium Support 

Covers Level 2 and Level 3 support available 24/7/365, yearly ARBA software renewal, and corrective maintenance on ARBA installed software and hardware.  Level 1 support is partially covered.

Also included are software updates, refreshes and optimizations.  Preventative and Perfective maintenance is also covered, including ARBA system health checks, ARBA System optimization, online retraining, and new system enhancements that excludes client requested product enhancements.

The enhanced Premium level services cover proactive and scheduled systems monitoring on ARBA installed software, and scheduled quarterly onsite support service.

A hardware depot service  at ARBA for hot swaps of hardware is also available upon request.

Remote desktop support

  • Click here to download the remote support software (Teamviewer).
  • Save the file to a convenient location (desktop).
  • Once the download is completed, please double-click the file to run the application.
  • Please tell ARBA support the ID number shown in the tool so that the support team member can connect to your desktop remotely.