TRAINING

Our online and onsite training programs are designed to each client’s current and future needs. As new features get released, and new team members join the client team, we offer ongoing refresher training classes.

ARBA’s robust training program has three objectives:

  1. Enhance customer service and satisfaction
  2. Support each of our clients through every step of the way; from deployment through new product releases, updates, maintenance releases and service packs
  3. Ensure clients are empowered for Level One support resolution

Our training is enhanced and enabled with our standardized documentation set:

  • User manuals and guides
  • Help desk manuals
  • Systems administrative manuals
  • Technical documents, with detailed release documentation

Our crisp, clear, and proactively updated documentation, our state of the art support, and our robust training program all go hand in hand to enhance overall client experience.