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• New or existing client training includes User and Manager training
• Additional components of onsite training can also be System Admin, and Level 1 & 2 Triage training
• Smooth operations of hardware and software
• Quick resolution of issues, since groundwork to triage and properly identify issues is set with trained client personnel
• Issue resolution through self help reduces client costs
• When client personnel has changed,
• Post implementation of new features
• After major systems updates (OS or other products) that will require ARBA to modify our POS solutions
• ARBA client portal contains FAQS and all the updated training documents for our clients’ ongoing use
• Tips, tricks and workarounds are also documented
• Clients can also leave feedback on various functional components and feature lists which helps ARBA factor clients’ feedback for next software release
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