Issues are logged once a customer issue is reported via our toll free number or via a support email.
ARBA Help Desk personnel can access the knowledge repository to review issue resolution, and resolve issues expediently.
ARBA Help Desk personnel have POS software and hardware experience.
They have access to Level 3 development personnel immediately when needed.
On average, issues reported are triaged and closed within 24 hours.
FAQs, user, manager and systems manuals, and documents can be accessed through our online secure portal for our clients.
Remote desktop support tools like Teamviewer, WebEx, Skype and Logmein are used by ARBA personnel.
A commercial help desk application is leveraged to log, report and close help desk tickets.
SQL scripts and other tools are also leveraged to diagnose and troubleshoot new issues.
New hardware comes with warranties for unit and/or component replacement through ARBA’s hardware vendors.
Warranty also applies to POS peripherals like keyboards, scanners, customer displays, printers, manager desktops, laptops and cash drawers.
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