866-889-3093

Help Desk Support

ARBA Retail System’s Client Support Portal

Click Here to access ARBA Retail System’s Client Support Portal.

Clients will be able to submit a support ticket via Zoho which will get sent directly to our Support Team. Our Support Team can instantly start working on your support issue and contact you to remote into your computer. ARBA Retail System’s Client Support Portal also will have a Knowledge Base section where clients can look up frequently asked questions.

Click the above link to get started!

Remote Desktop Support

Click here to download the remote support software (Teamviewer).
Save the file to a convenient location (desktop).
Once the download is completed, please double-click the file to run the application.
Please tell ARBA support the ID number shown in the tool so that the support team member can connect to your desktop remotely.

Given that Zoom is not a remote support tool and the security breaches Zoom has encountered, we would like to inform you that effective immediately, our ARBA Support Team will no longer be using Zoom to remote into your ARBA POS Registers, Kiosks, Back-Office Manager Workstations, or on-prem SQL database.

Please provide ARBA with an appropriate remote support access tool such as TeamViewer or Zoho Assist whenever you request ARBA Support that would require remote access to any part of your ARBA POS system.

For support email us at sup[email protected]
Or
Call us at 866-889-3093

ARBA Help Desk Support Process

Issues are logged once a customer issue is reported via our toll free number or via a support email.
ARBA Help Desk personnel can access the knowledge repository to review issue resolution, and resolve issues expediently.

ARBA Help Desk Personnel

ARBA Help Desk personnel have POS software and hardware experience.
They have access to Level 3 development personnel immediately when needed.
On average, issues reported are triaged and closed within 24 hours.

Online Customer Portal

FAQs, user, manager and systems manuals, and documents can be accessed through our online secure portal for our clients.

Tools Used

Remote desktop support tools like Teamviewer, WebEx, Skype and Logmein are used by ARBA personnel.
A commercial help desk application is leveraged to log, report and close help desk tickets.
SQL scripts and other tools are also leveraged to diagnose and troubleshoot new issues.

Primary Hardware

New hardware comes with warranties for unit and/or component replacement through ARBA’s hardware vendors.

Hardware Peripherals

Warranty also applies to POS peripherals like keyboards, scanners, customer displays, printers, manager desktops, laptops and cash drawers.

Toll Free

1(866) 889-3093

Direct Number

1(630) 620-8566

ARBA Retail System’s payroll deductions feature has already played a significant role in increasing cafeteria sales since the system went live.

Jodi Winther

Senior Accountant at Werner

(ARBA’s cashless cafeteria system’s) Payroll deductions have increased cafeteria sales by 25%.

Jim Johnson

Executive Vice President of Finance