Watch Demo
866-889-3093

866-889-3093 [email protected]

Watch Demo 24/7 Support Contact Us

866-889-3093
[email protected]
Watch Demo   24/7 Support   Contact Us
ARBA Retail Systems Client PortalARBA Retail Systems Client PortalARBA Retail Systems Client PortalARBA Retail Systems Client Portal
  • POS Solutions
    • Small Business
      • Hospital Cafeteria POS
      • Hospital Giftshop POS
      • Inventory Management POS
      • Corporate Cafeteria POS
      • Company Store POS
      • Logistics/Shipping Cafeteria POS
      • Logistics/Shipping Company Store POS
      • Other Retail POS
      • Senior Living POS
    • Enterprise
      • Multi-Store Hospital Cafeteria
      • Multi-Store Hospital Locations
      • Multi-Store Hospital Store
      • Multi-Store Corporate Cafeteria
      • Multi-Store Gift Shop
      • Multi-Store Company Store
      • Multi-Store Pet Stores
      • Multi-Store Restaurant
  • Flagship Features
    • Contactless POS Payments
    • Employee Self-Service App and Portal
    • Cashless Payment Solutions
      • Payroll Deductions
      • Declining Balance/Draw Down Solution
    • Online Ordering
    • Self Service Kiosk POS
    • Standalone Cashless Payment
      • Standalone Payroll Deductions
      • Standalone Declining Balance
  • Technology
    • Solutions Overview
    • Technology Used
    • In House Product Development Team
    • Cloud Based POS System
  • Services
    • Software and Hardware Installations
    • Project Management Methodology
    • Online or Onsite Training
    • Other Online/Onsite Services
  • Azure Cloud
    • Microsoft Azure
    • Application Development on Azure
    • Benefits of ARBA on Azure
  • Company
    • About Us
    • News & Events
    • MyARBA
    • Press Releases
    • Investor Relations
    • ARBA’s Partners
    • Blog
    • Contact Us
Ask us a question

Help Desk Support

ARBA Retail System’s Client Support Portal

Click Here to access ARBA Retail System’s Client Support Portal.

Clients will be able to submit a support ticket via Zoho which will get sent directly to our Support Team. Our Support Team can instantly start working on your support issue and contact you to remote into your computer. ARBA Retail System’s Client Support Portal also will have a Knowledge Base section where clients can look up frequently asked questions.

Click the above link to get started!

Remote Desktop Support

  • Click here to download the remote support software (Teamviewer).
  • Save the file to a convenient location (desktop).
  • Once the download is completed, please double-click the file to run the application.
  • Please tell ARBA support the ID number shown in the tool so that the support team member can connect to your desktop remotely.

Given that Zoom is not a remote support tool and the security breaches Zoom has encountered, we would like to inform you that effective immediately, our ARBA Support Team will no longer be using Zoom to remote into your ARBA POS Registers, Kiosks, Back-Office Manager Workstations, or on-prem SQL database. 

 Please provide ARBA with an appropriate remote support access tool such as TeamViewer or Zoho Assist whenever you request ARBA Support that would require remote access to any part of your ARBA POS system.

For support email us at [email protected]
Or
Call us at 866-889-3093

ARBA Help Desk Support Process

Issues are logged once a customer issue is reported via our toll free number or via a support email.
ARBA Help Desk personnel can access the knowledge repository to review issue resolution, and resolve issues expediently.

ARBA Help Desk Personnel

ARBA Help Desk personnel have POS software and hardware experience.
They have access to Level 3 development personnel immediately when needed.
On average, issues reported are triaged and closed within 24 hours.

Online Customer Portal

FAQs, user, manager and systems manuals, and documents can be accessed through our online secure portal for our clients.

Tools Used

Remote desktop support tools like Teamviewer, WebEx, Skype and Logmein are used by ARBA personnel.
A commercial help desk application is leveraged to log, report and close help desk tickets.
SQL scripts and other tools are also leveraged to diagnose and troubleshoot new issues.

Primary Hardware

New hardware comes with warranties for unit and/or component replacement through ARBA’s hardware vendors.

Hardware Peripherals

Warranty also applies to POS peripherals like keyboards, scanners, customer displays, printers, manager desktops, laptops and cash drawers.

Help Desk Support

Toll Free

1(866) 889-3093

Direct Number

1(630) 620-8566

  • This field is for validation purposes and should be left unchanged.
ARBA Retail System’s payroll deductions feature has already played a significant role in increasing cafeteria sales since the system went live.
Jodi Winther
Senior Accountant at Werner
(ARBA’s cashless cafeteria system’s) Payroll deductions have increased cafeteria sales by 25%.
Jim Johnson
Executive Vice President of Finance

SMALL BUSINESS SOLUTIONS

  • Cafeteria POS Systems for Hospitals
  • Hospital Gift Shop POS
  • Hospital Coffee Shop
  • Corporate Cafeteria
  • Company Store
  • Logistics/Shipping Cafeteria
  • Logistics Company Store
  • School Cafeteria
  • School Bookstore
  • Restaurant
  • Other Retail

ENTERPRISE SOLUTIONS

  • Multi-Store Hospital Cafeteria
  • Multi-Store Hospital Locations
  • Multi-Store Hospital Store
  • Multi-Store Corporate Cafeteria
  • Multi-Store Gift Shop
  • Multi-Store Company Store
  • Multi-Store Pet Stores
  • Multi-Store Restaurant

SUPPORT & SERVICES

  • Help Desk Support
  • Software and Hardware Installations
  • Project Management Methodology
  • Online or Onsite Training
  • Other Online/Onsite Services
  • Click here to download the remote support software (Teamviewer)

LOCATION

2760 Forgue Dr #104,
Naperville, IL 60564

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Copyright 2020 ARBA Retail Systems | All Rights Reserved
  • POS Solutions
    • Small Business
      • Hospital Cafeteria POS
      • Hospital Giftshop POS
      • Inventory Management POS
      • Corporate Cafeteria POS
      • Company Store POS
      • Logistics/Shipping Cafeteria POS
      • Logistics/Shipping Company Store POS
      • Other Retail POS
      • Senior Living POS
    • Enterprise
      • Multi-Store Hospital Cafeteria
      • Multi-Store Hospital Locations
      • Multi-Store Hospital Store
      • Multi-Store Corporate Cafeteria
      • Multi-Store Gift Shop
      • Multi-Store Company Store
      • Multi-Store Pet Stores
      • Multi-Store Restaurant
  • Flagship Features
    • Contactless POS Payments
    • Employee Self-Service App and Portal
    • Cashless Payment Solutions
      • Payroll Deductions
      • Declining Balance/Draw Down Solution
    • Online Ordering
    • Self Service Kiosk POS
    • Standalone Cashless Payment
      • Standalone Payroll Deductions
      • Standalone Declining Balance
  • Technology
    • Solutions Overview
    • Technology Used
    • In House Product Development Team
    • Cloud Based POS System
  • Services
    • Software and Hardware Installations
    • Project Management Methodology
    • Online or Onsite Training
    • Other Online/Onsite Services
  • Azure Cloud
    • Microsoft Azure
    • Application Development on Azure
    • Benefits of ARBA on Azure
  • Company
    • About Us
    • News & Events
    • MyARBA
    • Press Releases
    • Investor Relations
    • ARBA’s Partners
    • Blog
    • Contact Us
ARBA Retail Systems Client Portal