Point of sale vendors and customer success go hand-in-hand regarding the efficiency improvements they yield. Incorporating the latest POS software may be a stressful task, which is why it is important to implement a point of sale vendor that goes the extra mile for their clients. Point of sale vendors include 6 differentiators in regard to customer success:
- Firstly, the point of sale vendor should have the technical capability to quickly customize the product according to customer requirements and specs.
- Next, vendor product customizations should be cost-effective and quick to fit into customers’ budgets and time to market.
- Additionally, customers should have the flexibility to configure options to trigger new functional components and features at a click of a button. Code functionality should be configurable.
- Moreover, point of sale vendors should be able to customize functionality cost-effectively if the customer requirements change over time – due to changes in requirements due to growth, acquisitions, and mergers.
- Furthermore, the point of sale vendor’s product suite should include an enterprise version of the software if customers acquire new facilities or want to operate in different geographic locations in the US or overseas. Migration to the enterprise version of the software should be cost-effective and seamless for the vendor and customer.
- Lastly, point of sale vendor and customer capability to support all three models – on-prem, hybrid, and cloud at the same time.
Learn more about our customer success protocols
Check out our feature in Food And Beverage Tech Review
Author: Blake Bell
