Contactless POS software solutions assists many businesses and facilities by eliminating person-to-person contact between customers and staff. Contactless POS software solutions are a COVID-19 response method. The adaption rate still remains high, and new touch-free solutions are available to improve the experience. The additional convenience of these payments makes touch-free payment methods fast, easy, and secure.
Two of the best Contactless POS practices that should be taken note of for future reference include:
- Give your customers choices
- Make it convenient
Give Your Customers Choices
Moreover, let your customers choose the touch-free payment method they prefer. Credit cards, near-field communication (NFC), self-service kiosks, online ordering, or using existing ID cards or badges should be available.
Your customers are also able to use payment devices such as Apple Pay and Google Pay e-wallet, or tap-to-pay credit and debit cards. NFC payments are contactless, incorporate encryption, and speed up the checkout process. The process is one of the most secure payment methods and has become the favorite method of customer payment.
Additionally, you will need an NFC reader, and your credit card payment gateway provider and processor must offer a plan to handle digital e-wallet payments. Ideally, the credit card payment gateway and the reader will integrate with the POS system to further speed up the checkout process. Credit and debit card transactions use the same devices and payment gateways.
Employees who are using their RFID card or badge for contactless door access systems in their workplace may also use their same RFID card or badge for use in retail at their onsite cafeteria, coffee shop, gift shop, or company store. RFID cards or badges include a smart chip, which provides security increases and functionality. When including POS integration, the employees may make contactless purchases in any retail area by using the badge they already carry.
Online ordering is another great contactless way for customers to order and pay for purchases without contact with your staff. Depending on the options you offer, they may pick up their order at a specified time, use delivery, or ship it. Self-service kiosks are another convenient way for customers to select and purchase their items by paying conveniently online by credit card, or even with an employee RFID or ID badge.
Make it Convenient
For optimum transaction speed and ease of use for the customer, contactless payment methods should be integrated with your POS system.
Furthermore, POS software and hardware should be integrated with the credit card devices and payment gateway to make credit card payments, e-wallet payments, employee payroll deductions tenders, and online ordering for faster and easier checkout. Not only will this reduce the time it takes a customer to make a purchase, but this also helps you keep track of and manage all transactions from all media types and locations from centralized locations.
Lastly, employees using their RFID or bar-coded cards or badges to make retail purchases may have their purchases deducted from their paychecks, with deduction information automatically shared with the payroll system for full automation, and no manual steps required.
In sum, by adding self-service Kiosks to your operation, you offer your customers a convenient way to self-order and self-pay for their purchase, with no contact with any staff. Self-service Kiosks are able to process NFC, credit card, and payroll deduction payments.
Author: Kathy de la Torre
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