Most fast-casual dining establishments are now offering their customers the ability to order and pay for meals at a self-service kiosk. Having experienced this convenience at restaurants, the employees and visitors who frequent the onsite cafeteria at the hospital or business where they work, or visit expect to experience this same convenience. For this reason, many hospital and corporate dining facilities now offer kiosk POS software as an alternative to cashier-operated registers.
Kiosk POS software offers employees, guests, and visitors a fast and convenient way to order and pay for their food and beverage selections. The use of self-service kiosks provides many benefits to your customers. It helps the operations of your cafeteria, including better operational efficiency, enhanced customer experience, and increased revenue for your cafeteria.
Kiosk POS Software Enhances Customer Experience
Self-service kiosks provide your customers with a convenient way to order and pay for their menu selections without waiting in line to check out with a cashier. Not only are customers able to check out faster, but their orders will be ready faster as well because the charges can be routed directly to the kitchen for preparation. When selecting grab-and-go items, the customer may grab and pay for their selections faster and be on their way. Because of self-order and self-pay, person-to-person contact is eliminated, making your cafeteria safer for customers and staff. Many cafeterias have replaced their cashier-operated registers with self-service kiosks and repurposed their team to assist customers, re-stocking, or prepare food. Others operate both cashier-operated registers and kiosks, providing options to their customers. Another concept is the dual-purpose terminal that functions as either cashier-operated or self-service, depending on the time of day or staff availability.
Increase Revenue with Kiosk POS Software
Most customers feel more comfortable taking their time when ordering from a self-service kiosk than placing their order with a cashier. As a result of feeling less rushed, customers are more inclined to carefully view the menu choices, look at modifiers and side dishes, and consider upsell and cross-sell suggestions. Your customers will make more informed dining choices, resulting in higher average check amounts. Whenever self-checkout kiosks are available as an alternative to waiting in line at a cashier check-out area, the potential for a lost sale is eliminated by offering a convenient self-service option as a faster alternative. For this reason, many cafeterias place their Kiosks where customers may get in and out quickly or near grab-and-go selections.
Better Operational Efficiency
The ability to manage and populate your kiosk menus and prices from a centralized location should be easy for you and your cafeteria team. Menu and price changes should be available immediately. Suppose you’re managing both self-service kiosk menus and cashier-operated menus. In that case, the ability to manage both groups of menus from the same centralized location is ideal for greater control and operational efficiency.
Author: Blake Bell